As the official distributor of HUROM in the UK, we test all the products we sell and only retail products we feel are designed and built to the highest standards and engineered to last, fortunately as a result we rarely encounter issues with our products. We appreciate that in some circumstances, throughout the lifetime of the product, you may require assistance in getting new parts or repairing a machine.
In order to make the process as quick and straightforward as possible and to help our service and repair team fix your item as efficiently as possible, we request you send us the following information in writing, via email -
Please email: firstname.lastname@example.org with the following details.
Subject line: Your order ID number, your name and your contact telephone number
Body of the email:
Your full name, contact telephone number, email address and current delivery address:
The exact brand, model number and serial number of your machine and date of purchase:
A copy of your original email invoice/receipt attached to the email.
A description of the fault or issue:
What part(s) is not working/ has broken as per the manuals naming conventions -
Details how the part broke and what exactly you were you doing / juicing (please list items you were juicing and quantities ) / filtering / making -
Please detail your average usage e.g. for a juicer how much juice you produce per day in litres and length of time the machine is switched on for -
Confirmation that you have read the troubleshooting section of the manual if provided -
Please attach at least 1 clear photo of the broken part(s) if visible.
In most cases we can reply to warranty and support requests within 24hrs Monday - Friday, however in some circumstances depending on the issue it may take a little longer.
Please note that this warranty does not apply to damages caused by accident, misuse, abuse, commercial use, alteration, failure to follow operating instructions, or damage caused by parts or service unauthorized by HUROM. Please note warranties do not cover excessive use that could be classified as commercial usage.
Customers will be advised in writing as to where to return faulty goods if required to do so. Depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed on the correct address before you attempt to return any goods.
Thank you for your time with this, supplying us with these details will allow us to resolve your issue as soon as possible.